Youth Services Manager

About LYRIC

Founded in 1988, the Lavender Youth Recreation & Information Center (LYRIC) is a nationally recognized leader in youth-led social change. We partner with over 2,000 LGBTQQ+ youth annually to build community, nurture healing, and foster long-term stability through education, career development, wellness, and leadership programs.

LYRIC’s vision is rooted in equity, liberation, and joy—especially for trans, nonbinary, Black, Brown, disabled, and system-impacted youth navigating structural barriers. With a $4M annual budget and a multigenerational, multicultural staff of 20+, LYRIC continues to create affirming spaces that center youth voice, safety, and power.

About This Role

We are hiring a Youth Services Manager to lead our housing access programming at Purple House—LYRIC’s space for LGBTQQ+ Youth—and manage our work with the Coordinated Entry and Rapid Rehousing system in partnership with the Department of Homelessness and Supportive Housing (HSH).

This role blends site-based direct support with system-level coordination. You'll oversee staff who provide housing navigation, 1:1 case management, and access to wraparound resources for youth experiencing or at risk of homelessness.

As a leader in LYRIC’s Housing and Wellness portfolio, you’ll drive innovation in how young people access stable housing while building partnerships that remove barriers and center youth voice in systems change work.

The position is in-person 100%. 

What You’ll Do - Housing Program Management

• Lead housing-focused programming at Purple House and ensure trauma-informed services are available on-site.

• Oversee Coordinated Entry and Rapid Rehousing case management services for TAY in collaboration with city systems.

• Develop and implement youth-centered workflows for housing referrals, navigation, and stabilization planning.

• Maintain alignment with contract deliverables and create youth-centered approaches that exceed expectations.

Supervision & Team Development

• Supervise a team of 3 housing case managers and youth workers.

• Provide clear expectations, regular coaching, and reflective supervision.

• Foster a culture of accountability, care, and collaboration.

• Guide staff professional development with measurable growth plans.

Cross-System Collaboration

• Serve as a key liaison with the Department of Homelessness and Supportive Housing (HSH), housing providers, and city partners.

• Participate in citywide housing access and equity conversations, advocating for LGBTQQ+ youth of color.

• Build and maintain strong relationships with partner agencies and youth referral networks.

Program Evaluation & Fiscal Oversight

• Track program data and report on outcomes using LYRIC’s evaluation tools.

• Develop and manage a program budget with support from finance and leadership teams.

• Monitor staffing allocations and ensure financial compliance with funder requirements.

Who You Are

• A seasoned housing or youth development leader with at least 3 years of program management experience.

• Familiar with Coordinated Entry, Rapid Rehousing, and the broader San Francisco homelessness response system.

• Deeply connected to LGBTQQ+ youth of color, and experienced in harm reduction, trauma-informed care, and positive youth development.

• An effective supervisor who offers transparent communication, strengths-based coaching, and high support/high accountability practices.

• Skilled in navigating public systems and advocating for historically excluded communities.

• Organized and tech-savvy, with experience using tools like Google Suite, Zoom, and basic data/reporting systems.

Compensation & Benefits

Annual Salary: $76,550 (non-negotiable under LYRIC’s equity-based compensation model)

Benefits Include:

• $800/year Health & Wellness Cash Supplement

• $1,000/year for external professional development

• 100% Employer-paid medical, dental, vision, and acupuncture/chiropractic

• Optional Health FSA and commuter benefits

• 403(b) retirement plan with up to 4% employer match

Time Off:

• 19 paid holidays (including your birthday and a winter break)

• 19 vacation days

• 18 sick days

• 1 personal day

• Critical incident, bereavement, and jury duty leave

Why LYRIC?

• Join a values-driven team building safer, more liberatory housing pathways for LGBTQQ+ youth.

• Lead a key site and a critical citywide initiative in one of the most urgent areas of youth equity work.

• Shape a system that sees youth not as cases, but as leaders, artists, organizers, and community builders.